RETURNS POLICY OVERVIEW

Items must not be used, worn or washed.

Items must be in original packaging and all tags attached.

Personalised items will not be accepted unless the text is incorrect, or the item is faulty.

Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons.

Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
If you think you have received a defective item, please return the items back to us including details where possible of:

• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement

We will examine the returned items and notify you of your refund or repair or replacement by email within a reasonable period of time.

You can return the purchased and unused product within 30 days from the day of purchase. We remind you that the returned product must be complete, in a neat original packaning , unused, undamaged and without losing its appearance.